Policy
Refund Policy
We want every purchase from Digital Planner Shop to feel clear and confident. Because our products are delivered as instant digital downloads, refunds are handled differently than physical goods. Please review the policy below before placing your order.
Refund details
This page explains how refunds, duplicate orders, and download issues are handled for digital products purchased from Digital Planner Shop.
Are digital planner purchases refundable?
Due to the instant-access nature of digital products, all sales are generally final. Once files have been delivered or made available for download, we are unable to offer refunds, returns, or exchanges except where required by law.
What if I ordered the same item twice?
If you accidentally placed a duplicate order for the same product, please contact us as soon as possible with your order details. Verified duplicate purchases may be reviewed for a refund or store credit at our discretion.
What if my files will not download?
If you experience trouble accessing your files, please reach out through our Contact page. We are happy to help troubleshoot download issues, resend access information, or confirm product delivery.
What if I bought the wrong product?
Please review product descriptions carefully before purchasing. Because digital files cannot be returned, we typically cannot issue refunds for accidental purchases, compatibility misunderstandings, or change-of-mind decisions.
Do you offer refunds for compatibility issues?
Our listings are designed to clearly describe supported apps, file types, and intended use. Refunds are not typically provided for compatibility issues when the product details were available before purchase. If you need help confirming compatibility, contact us before ordering.
How do I request support for an order?
Please contact us with your name, order number, and a brief description of the issue. We will review your request and do our best to provide a prompt and helpful resolution.